Shoppers now describe what they need to an AI SEO assistant instead of typing a product name into a search box. Something like “a waterproof hiking backpack under $150 for a three-day trip” returns product cards, comparisons and sometimes a checkout option. For online stores, this changes where the battle for visibility happens. It increasingly happens in structured product data, not only on your web pages. This article explains how that works and what to fix first.
Where AI Shopping Gets Its Products
Google says no special markup is required for its AI features, but its guidance still points merchants toward accurate product data. According to one analysis, Google states that no special markup is needed for generative AI, yet recommends Merchant Center feeds for product information. A merchant-focused guide adds that Google AI Mode shows products from the same sources as Google Shopping: pages Google can crawl and index, and product data in Merchant Center. stellagentscandiweb
ChatGPT is following a similar path. OpenAI added product feeds to its Ads Manager, and one commentary describes this as shifting product visibility from web crawling toward structured feeds, similar to Google Merchant Center. Scandiweb describes ChatGPT’s sources as crawled pages, Shopify Catalog, direct feeds and third-party data. A key detail is that the feed route is tied to OpenAI’s advertising tools, which reportedly started as an open beta, so availability may vary by country and account.
A widely repeated statistic says a Peec AI study of more than 43,000 listings found that 83% of ChatGPT’s product carousel matches Google Shopping’s organic results. I could only verify this through secondary summaries, so treat it as indicative. The practical message is consistent across sources: a clean Google Merchant Center feed helps beyond Google.
Feed First, Page Second, Proof Third
Here is a simple order of priority, based on the research above. It’s a working framework, not an official standard.
- Feed: Make Every Product Unambiguous
AI systems can’t recommend a product they can’t identify. Start with the basics:
- Unique identifiers. One guide warns that missing GTINs cause outright suppression from Google Merchant Center, which feeds AI Mode and Gemini shopping. That’s a vendor claim, so confirm the rules for your product category in Google’s documentation.
- Accurate price and availability. Out-of-date data creates mismatches that hurt trust and can cause disapprovals.
- Variant clarity. Treat size, color and material as separate, clearly labeled variants, not as a vague blob.
- Natural-language titles. “Waterproof 40L hiking backpack with rain cover” says more than a string of abbreviations. Several guides recommend natural titles for AI systems, though none offers hard proof of how much it matters.
- Rich attributes. Fill in every field that applies: material, dimensions, compatibility, age range and use case.
Google is also moving in this direction. One report says it is adding conversational attributes to Merchant Center, designed for how products are described and retrieved in AI interfaces.
- Page: Answer the Questions a Shopper Would Ask
Once a system finds your product, your page has to confirm it. Google says structured data is unnecessary for AI features, but it still helps keep your page and feed consistent. At the very least, make sure the price, availability and name on the page match the feed exactly. Beyond that, write product pages that answer the questions an assistant is likely to be asked:
- Who is this product for, and who is it not for?
- How does it compare with the nearest alternative you sell?
- What size, fit or compatibility issues come up?
- What are the shipping, returns and warranty terms?
Put these answers in plain text near the top, not buried in tabs that don’t load for crawlers. This is where you can add original value. A fit guide based on your own return data, or a compatibility chart you built, is something a generic manufacturer description can’t match.
- Proof: Reviews and Reputation
Recommendation systems look for signs of trust. Verified reviews, clear policies and consistent brand information all help. Encourage detailed post-purchase reviews that mention how the product was used. Never fabricate or incentivize reviews in ways that break platform rules.
Platform Differences to Remember
A product feed optimized for one surface may not show up on another. Ecommerce Fastlane notes that a brand optimized only for ChatGPT’s feeds might be invisible in Google AI Mode, which draws from the Shopping Graph and Merchant Center. Meanwhile, checkout is evolving fast. Google introduced the Universal Commerce Protocol in January 2026, so shoppers can buy in AI Mode and Gemini while the retailer stays the merchant of record. Shopify’s Agentic Storefronts, which went live in March 2026, let merchants sell inside ChatGPT, Google AI Mode, Microsoft Copilot and Gemini. If you run on Shopify, check what is already switched on for your store before building anything custom. 20 of chatgpt conversations are shopping most brands arent there +2
How to Measure Progress
You can’t manage what you can’t see. Use three methods together:
- Merchant Center reporting. Google added an AI performance report in Merchant Center that shows how your brand appears on AI surfaces. Check whether it’s available in your account and country.
- Prompt testing. Write 15 shopper-style questions covering your top categories. Run them monthly in ChatGPT, Google AI Mode and Perplexity, and record whether your products appear, with which details.
- Business results. Track revenue and conversion rate by landing page and channel, since AI referrals can be hard to isolate.
A Practical Starting Order
Begin with your top 20 revenue-driving products, not the whole catalog:
- Audit identifiers, prices and availability for exact accuracy.
- Rewrite titles and fill every relevant attribute.
- Add a plain-text buyer guide to each product page.
- Compare feed data against page data and fix mismatches.
- Set up your monthly prompt test.
Once that group is clean, extend the same standard to the rest of the catalog.